Terms of Business

In brief

These terms describe how Untitled Creative engages with clients. Every project is governed by a written scope agreed before work begins; that scope, together with the notes below, forms the basis of the working relationship.

Engagement

Work begins once a written scope has been agreed and the initial deposit received. The scope sets out deliverables, timeline, cost, assumptions and responsibilities on both sides.

Fees & invoicing

Projects are booked with a deposit on instruction and a final balance before launch. There are no staged payments in between. Invoices are payable within 14 days unless otherwise agreed.

Refunds & cancellation

The deposit secures your place in our schedule and covers early work. It is non-refundable once the contract is signed and work has begun. If you cancel, you pay for work carried out and costs committed up to that date, and the deposit is set against it. If we cancel for reasons other than a breach on your part, we refund any portion of the deposit not covered by work performed within 14 days. Nothing in these terms affects your statutory rights.

Third-party costs

Hosting, domains, fonts, software licences, integrations and specialist subscriptions are identified during scoping where required. These are billed separately or set up in the client's name.

Ownership

The client owns the final approved design and production assets once the project is paid in full. Hosting, platform accounts, third-party tools, licences and subscriptions remain subject to their own terms.

Confidentiality

Client information is treated as confidential. NDAs can be signed where appropriate.

Revisions & scope

Reasonable revisions within the agreed scope are included. Work outside the original scope is quoted separately before being undertaken.

Self-service editing & source code

This website is a bespoke, custom-coded build — not a content-management system such as WordPress, Wix or Squarespace. On completion and handover, the client will not be given a login, dashboard or any other means of making changes to the site directly. Ongoing edits, updates or new features are quoted as one-off pieces of work or arranged under a monthly retainer if preferred. If the client wishes to take over ongoing development themselves or move the site to a different provider, the source code can be transferred on request and in writing, subject to the project being paid in full. A handover fee may apply where the client requires documentation, deployment walkthroughs or onboarding of a third-party developer.

Contact

Questions about these terms can be sent to hello@untitledcreative.co.uk.